The company’s core activities cover every aspect of the removal business: moving, linehaul, warehousing, packing and unpacking of containers, customs clearance, and road, sea and air transportation. These activities are divided according to the three divisions: Gosselin Moving, Gosselin Logistics, and Gosselin Support Services.

The two driving forces behind Gosselin’s international success have been former company chairman Dolf Gosselin and the current CEO, Marc Smet. Dolf Gosselin was a “real Antwerpenaar”, a “mover and shaker” who expanded Vivet-Gosselin from a local moving company into Gosselin World Wide Moving, a major player in the international moving scene. They oversaw its steady expansion within Western, Central and Eastern Europe, the Caucasus as well as mainland Asia, and actively sought the acquisition of smaller regional firms.

Gosselin is also perfectly placed to serve the diplomats who are posted to Belgium, the EU and NATO as well as the executives of national and international companies. These VIP contracts have resulted in the company acquiring a wealth of international experience which is constantly being added to and refined. The international character of the organisation means that the different country offices learn from each other through exchanging professional expertise and local knowledge.

Over the years Gosselin has evolved beyond recognition, adding invaluable sidelines to its overall package of services. More than just a moving and logistics company, Gosselin positions itself as a partner in moving and logistics. Gosselin is able to take care of all elements of moving to the most challenging destinations from outer Mongolia to central Africa and rural Chile. They are extremely thorough and careful in their approach and each move requires a meticulous master moving plan.

Gosselin’s multi-modal logistics encompasses road, air and water transportation. In addition to its hundreds of road vehicles, the Group has its own air cargo company at BruCargo (Brussels airport cargo park) while on the water front their inland container terminal at the Albert Canal in Antwerp handles 70,000 TEU’s (twenty foot equivalent units) a year. This shift from road to water transportation won Gosselin an industry award for contributing to the growth of inland water freight, as well as the praise of the EU Commission, for its contribution to the environment. The company has its own in-house customs clearance office which speeds up the administrative side of the process.

Another critical factor in moving and logistics is warehousing. Gosselin operates an impressive 60.000 square metres of warehouse space (and takes ownership of another 13,000m2 in September 2008). From a quality control point of view, the company proudly boasts the distinction of being the first Belgian moving business to achieve the international moving industry’s most prestigious accreditation, FAIM / ISO. As part of this quality assurance, Gosselin operates an internet tracking system that provides 24 hour visibility within a secure environment.

Offering a comprehensive service to customers is integral to staff training. The corporate philosophy at Gosselin is based on expertise, commitment to excellent service and team spirit. As big as Gosselin has become, the Gosselin Group management team is committed to retaining the personal touch.

Moving is not a mass expedition, it is an emotional experience and respect for the treasured possessions of families who are relocating is the key to Gosselin’s business. The logistics of people’s emotions here are as important as the moving of their family furniture. One of the most important ingredients of Gosselin’s ongoing success is the trust they have built up with their customers. Given the sensitive nature of the goods, it is this trust within the world of multinationals and diplomats which gives them their competitive edge.