Dubai boats ten outlets, in addition to Al Ain, Sharjah, Abu Dhabi and Ras Al Khaimah (Total of sixteen outlets). The franchise is impeccably organised and this is reflective of the uniform standard of quality food, flavours, hygiene and service. All ingredients except for fresh vegetables are imported direct from the US - which is why it's a great place to hang out at especially when ravenous. Gargantuan portions notwithstanding, calorie conscious diners are not overlooked. Chili's 'Guiltless Grill' range, added to the fresh crunchy salads is heavy otaste and low on guilt.
There's a reason why service across the outlets is impeccable, with just the right degree of unobtrusive warmth to make for a homely dining experience. This is because the Saleh Bin Lahej Group, the operating company, enjoys a "Synergistic relationship with our staff leading to high levels of employee retention", explains Hassan Kamel, Director of Operations, who has himself been with the company for ten years.
Hassan set up Chili's at the Mall of the Emirates in November 2006 and it's been a great hit since then. With 50 indoors and 110 outdoors run to full capacity, this outlet alone serves up more than 800 covers daily. "It doesn't really matter that Dubai has a mix of several nationalities, when it comes to American cuisine, they seem to be united in their love of it," beams Kamel. With traditional fajitas and the melt-in-your-mouth Molten Chocolate cake among customer favourites, the pricing convenience is also much appreciated.