Dnata Dubai UAE

Dnata, part of the Emirates Group, encompasses several different operational arms – Dnata Travel Services, Dnata Airport Operations, Dnata Cargo and Dnata International - thereby providing a One-Stop- Shop of travel solutions.

Gary Chapman, President of Dnata, said: “Dnata’s strategy moving forward will be to build on the qualities that have made us successful – innovation, investment in staff and technology, a commitment to the best international practices and the ability to adapt to – and anticipate - our customers’ needs.”

"What was once a five-man ground handling service on an airport strip in the desert has evolved into an industry-recognised brand synonymous with quality service and innovation. I am proud to lead Dnata. It is a company with an impressive history, an enviable heritage, a wonderful and highly motivated group of people, and a list of divisions and joint ventures which can handle the needs of every traveller. Dnata is a pioneer in the Middle East travel industry and my team and I am committed to ensuring we continue to provide a benchmark of excellence for other industry players to aspire to."

Dnata Airport Operations is the sole ground handling agent at Dubai International Airport (DIA) and has played a significant role in the development of the airport, which now ranks among the world’s best. Passenger and cargo traffic at DIA has grown exponentially over the years, but Dnata Airport Operations has always been up to the challenge by embracing new procedures and technology. Last year Dnata handled 200,000 aircraft movements, more than 30 million passengers, and 1.5 million tonnes of freight for 120 airlines and their customers.

The reach of Dnata Airport Operations has been extended internationally to encompass operations in 17 cities across seven countries - Australia, China, Pakistan, Philippines, Singapore, Switzerland and the UAE.

Then there is Dnata Cargo, at the heart of all the cargo action in Dubai, with five cargo terminals at DIA and one at Jebel Ali. Continually investing in equipment, information technology, personnel and training, Dnata’s customer focus and philosophy of innovation has helped secure its position as a leader in the international air cargo handling business. Dnata Cargo now comprises five distinct business units, each offering high quality products, services and solutions, which allow the company to meet thdiverse needs of the more than 100 operators flying in and out of DIA.

Dnata Travel Services encompasses divisions which address every aspect of the travel industry, including corporate travel management, government travel services, luxury holidays, airline and hotel representation, event marketing and management, group and incentive packages and marine services, in addition to general retail travel services. With more than 100 outlets across the region, covering UAE, Kuwait, Saudi Arabia, Oman, Qatar and Afghanistan, Dnata plans to continue extending the network.

Dnata Travel Services comprises several distinct areas:

- Dnata Travel, the retail side of the business, offers the full range of travel products and services across a network of outlets throughout the region.

- Dnata Holidays offers tailored luxury holidays to more than 20 destinations. The Holiday Lounge by Dnata, offers a relaxing, elegantly sophisticated environment in which to research, discuss and book your dream break. This successful concept is being rolled out across the UAE in 2008.

- Dnata Corporate Travel, in conjunction with the Hogg Robinson Group, is responsible for corporate travel management, and handles bookings for many international companies across the region, including Morgan Stanley, Nokia and Barclays

- Airline Affairs is the General Sales Agency (GSA) for more than 40 international carriers and provides an essential link between the airlines and local travel agents. Dnata’s clients range from full service airlines, to no frills and business only carriers.

- Government Travel Services, assists with the varied travel requirements of government organizations by offering efficient, reliable and cost-effective services for both official and leisure travel.

- Dnata World of Events, established in 1996, delivers bespoke solutions for conferences, corporate events, exhibitions, and incentive and motivational programs.

- Dnata Contact Centre is the largest facility dedicated to travel in Dubai, operating 24-hours a day, 365 days a year. Professional travel consultants transact business in 15 languages, backed by state-ofthe- art travel systems.

- Dnata Offshore and Marine Services offers a broad range of marine and offshore travel products, including bespoke key account and CRM management systems to support the expeditious movement of ships crew and offshore personnel.

- MMI Travel specialises in corporate, leisure and marine travel, MICE activities and exclusive airline representation, in Dubai and the Northern Emirates.

- Gulf Ventures is the first Destination Management Company to be established in Dubai with a network of international sales offices in the U.K., Germany, the CIS and Australia. Products and services include; incentive travel, general leisure and luxury travel, day tours, sporting and cultural events packages, and motivational programmes.

- Luxury Hotels by Dnata offers sales, marketing and PR support to international luxury hotels seeking to raise their sales revenue and brand presence in the region.

- Luxury Air Travel by Dnata has recently been established to represent private jet charter operators and offer customised, discreet services to meet the growing demand for luxury, bespoke air travel solutions in the Middle East.