Hilton Fujairah Resort, UAE

When it comes to brand recognition in the hotel industry, there is no bigger name than Hilton. A global institution in luxury hotel accommodation, whether for business or for pleasure, the Hilton name guarantees the complete hotel accommodation experience where the guest always comes first.

The Hilton Fujairah Resort is no exception. Situated on the warm waters of the Indian Ocean and with the Hajar mountains as its backdrop, it is easy to argue that the beauty of the location alone is enough to entice the traveller.

Such an argument, however, falls on deaf ears at the Hilton Fujairah Resort, where dedication to providing the highest level of service is paramount to complementing the visual beauty of the surroundings.

"To create luxurious palaces and fill hotel rooms with technologies is what the UAE has specialized in, however soft issues like genuine friendliness and customer recognition seems to be as important as a glamorous infrastructure," argues Hilton Fujairah Resort General Manager Markus Kraus. "The key of success at Hilton Fujairah Resort is the continuous team member training and the team's unconditional responsiveness to customers' needs and expectations," he adds.

This dedication to friendliness and customer service goes beyond simply satisfying the needs and expectations of the visitor, but also exceeding it. Every guest of the Hilton Fujairah Resort is accorded the VIP treatment with staff committed to providing superior and friendly service every day, every minute, every second. This, he stresses, is what makes the Hilton Fujairah Resort unique.

Being unique is an essential quality for achieving success in the highly competitive UAE luxury accommodation market. Not satisfied with being just a player, he insists Hilton is a market leader. "Rather than benchmarking ourselves with the competition, Hilton is aiming to set the trends. We are an incredibly innovative and proactive company, which in many areas is introducing technologies and service standards way before others do." This, Kraus adds, is achieved by recognizing and understanding today's travellers' needs and being able to anticipate the next generation's requirements.

Having first opened its doors in 1978, the Hilton Fujairah Resort has prided itself on being not only the first choice home-away-from-home for visitors to the region, but also as a centre of activity for the local community. The hotel, he says will continue to operate with this largely successful strategy, complementing the business operations and the needs of the guest with being a part of the local community.  

Forming part of the Hilton Fujairah Resort’s dedication to satisfying local needs is developing improved infrastructure, providing quality entertainment and extra-curricular activities, whilst also ensuring rigorous protection of the environment. In satisfying these local community commitments, the hotel is also guaranteeing improved and higher quality facilities for its guests.

Achieving these goals means the Hilton Fujairah Resort adds to the enjoyment of the guests stay by being able to provide a diverse range of experiences for guests to enjoy. The private beach, in particular, is a magnet for the holidaymaker looking to relax, with the Fujairah climate making swimming and sunbathing accessible all-year-round. For the more adventurous types, the Hilton Fujairah Resort specialises in motorized and non-motorized water sport activities, including wind surfing, snorkelling and fishing, while diving trips to some of the most exotic dive sites in the UAE are also possible.  

Whether for business, pleasure or a little bit of both, the Hilton Fujairah Resort guarantees every guest enjoys a stay they will want to relive over and over.