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Wednesday 23 May 2012

Lux in Tenebris

 

Home of the best of the best
The above words are said with an air of confidence and finality. But we are not done yet. “We have highly skilled and qualified nursing staff that is well grounded in bedside nursing quite apart from being registered nurses.”

Contact

 

 

Dr. Cleopa Mailu -

CEO, The Nairobi Hospital

Nairobi Hospital, Kenya

Chief Executive Officer, Dr Cleopa Mailu

And this about the hospital itself:
“It is assumed, indeed believed, that if it fails at the Nairobi Hospital, then nothing can be done or, to put it another way, when all else fails, you have to go to the Nairobi Hospital. If you get to us alive, chances are you will survive.” Dr Mailu says that this belief about The Nairobi Hospital is firmly held and buttressed by those who have been at the hospital, “brought in when they were on the brink and came back to life” and their relatives. And that fits in well with the hospital’s motto Lux Tenebris which translates as Light in Darkness.

 

Those who have been wheeled into the wards after they were mauled by wild animals or had been involved in freak or tragic accidents and were in a state of darkness have seen light after treatment at the Nairobi Hospital.

 

 

And the motto has an ironic twist to it too.

The foundation stone for the Nairobi Hospital was laid on October 20, 1952. That is the same day the colonial state herded the leaders of the nationalist movement into prison and declared a State of Emergency. The stone was laid by the Governor, Sir Evelyn Baring, after he had sent the resisting Kenyans to jail. That was a dark day for Kenya, but the laying of the stone could be said to have lit a light in healthcare terms.

 

From the small facility of 57 years ago, The Nairobi Hospital is now a 14-ward, 302- bed facility, with Intensive Care and High Dependency units, Casualty and six theatres. Its 32-bed pediatric ward was opened recently and the aim is that the hospital catches them early so that they can stay with it throughout their life.

Home of the best of the best.

The highly skilled nursing staff and the best of- the-best doctors are only two of the pillars of the Nairobi Hospital. The hospital not only has the best skilled nurses, but also trains them.

 

It is instructive here to note that the current matron not only trained at the hospital, but was also a nurse there for 27 years. “Our nurses have a great attachment to the institution that trains them just as most people are greatly attached to their schools much more than they are to their universities,” says Dr Mailu.

 

The idea here is that nursing staff will undergo targeted training that will enable them to bond with the patients and ultimately meet their needs and yield excellent practice. The Nairobi Hospital is reputed to have the best training for nurses and while many of them prefer to work at the hospital, there are others who join different institutions spread all over the country. That means the Nairobi Hospital trains nurses for itself as well as the country.

 

 

The hospital has over 400 consulting doctors who specialise in varied disciplines of medicine. Those who practice at the hospital must be accomplished specialists recognised as such by the Doctors and Dentists Medical Board and must practice for at least three years before they can get admitting rights.

 

The third pillar of the hospital is the deliberate investment in advanced technology. “We challenge professionals to exercise what they were taught. We invest in technology to enable us to give the best healthcare. “We have also invested in the best there is in information technology to drive our business, our front and back offices, ease our processes and enable us to serve our clients quickly, simply and efficiently”, says Dr Mailu.

Ahead of The Competition

The Nairobi Hospital has positioned itself as a market leader and Dr Mailu says that it has to innovate for others to follow or the healthcare sector in Kenya will stagnate!

 

That is to say the hospital intends to stay ahead of the competition or to be a market leader always. This is in tandem with the hospital’s stated corporate culture of caring about quality, providing the highest standards of healthcare and its belief that patient satisfaction is paramount. Indeed, the Nairobi Hospital has positioned itself well to take advantage of the emerging and fast-growing field of medical tourism. Given its facilities, expertise and the infrastructure the country has, the Nairobi Hospital is in good stead to lead the way in welcoming patients from all corners of the globe.

 

 

This could well be the best part of the Nairobi Hospital: It is a non-profit institution. The Board of directors is voluntary and it prides itself on being a public hospital well run. Dr Mailu says “it is Kenya’s jewel, the hope of Kenyans when public hospitals go down.

 

The ten gentlemen who came together to found The Nairobi Hospital under the aegis of the Kenya European Hospital Association did not make this a private company, but opted to bequeath it to posterity. Founding President Kenyatta, former President Moi and current President Kibaki have all been treated here, but it is a general hospital, admitting all and one paying patients. However, the hospital will not turn away a patient when there is an emergency because they do not have money.

 

The Furture

Talking about the future is especially interesting for CEO and staff of the Nairobi Hospital, not only because they want to excel, but also because of what it is they intend to do. “We intend to invest in innovative areas of medicine such as telemedicine and other cutting edge diagnostic and curative technologies. We intend to enter into strategic partnerships with other medical institutions in Kenya and beyond,” says a hospital brochure.

 

 

The Nairobi Hospital, true to its reputation and standing, has received several awards over the last two years, beginning with its being ranked sixth in Africa by the African Almanac list of the top 20 hospitals on the continent. It was the recipient of the 2005 Johnson Midwives of the Year Award, has an HACCP certification in catering and has been awarded the Afya (Kiswahili for health) Excellence Awards in the rational use of medicine and in innovation and leadership.

Best Health Applications

In 2005, 2006 and 2007 the Nairobi Hospital was recognised by the Computer Society of Kenya and given the award of Best Health Applications. Still in 2006, UNICEF and Kenya’s Ministry of Health certified the hospital as baby-friendly.

 

Where does the inspiration come from? A brochure from the hospital informs that staff is inspired by the institution’s mission, vision and core values. The mission says that the hospital seeks to “provide a regional centre of excellence for quality healthcare through efficient services and facilities”.

 

 

The Nairobi Hospital’s vision is to “be a leader in healthcare within Central and eastern Africa”.

 

This is to be done by staff being passionate about the quality of service, supporting, strengthening and involving staff, innovation, growth of institution and leadership by and through example. The hospital’s core values revolve around visionary leadership, quality healthcare, compassionate care, professionalism, integrity, social responsibility and dynamism.