Avenue Group, Kenya

In response to a growing need in the medical services market, Avenue Healthcare started Kenya’s first Managed Healthcare Plan, bringing both preventive and curative medical services to groups at an affordable, per capita annual fee.

The idea of bringing medical services to the workplace with a 24 hour hospital, out- and in-patient back-up has been very successful. Avenue Healthcare now serves over 800 companies through six outpatient clinics, including three in Nairobi: at Avenue Hospital in Parklands (also has a Special Clinics centre), Nakumatt Lifestyle Building in the City Centre and P.J. Place on Enterprise Road, Industrial Area.

In Mombasa the clinic is located at the Aga Khan Doctor’s Plaza on Nyerere Road, in Kisumu at Al-Imran Plaza on Oginga Odinga St. and the Thika Clinic is next to Diagnostic Imaging Clinic on Kenyatta Highway. Plans are underway for a new clinic in Nakuru. Informative talks and presentations on pertinent health issues are a popular feature of Avenue Healthcare’s services to company staff.

Avenue Rescue Services

Avenue Rescue offers ambulance and medical taxi services with a fleet of 4 fully equipped ambulances, and 5 medical taxis fitted with two-way VHF Radio communication systems. Avenue Rescue’s courses include CPR, Emergency Medical Technician (1 course) as per the Kenya Council of Emergency Medical Technicians curriculum and a basic first aid course in Kiswahili specifically for domestic staff. No promotional or sporting event is complete without Avenue staff, tents and standby ambulances.

Avenue Homecare

Avenue Homecare’s Patient attendants provide affordable quality medical care at home. The attendants work under the supervision of qualified Avenue doctors and nurses. The services are offered to the terminally ill; elderly; substance; post-surgery patients and general convalescents on a 12 hour or 24 hour, daily, weekly or monthly basis.

Management of an in-house staff clinic includes doctor’s visits furnishing and basic equipment at Avenue Healthcare expense, maintenance of an in-house pharmacy with stocks of drugs and dressings and optional part time or full time nurse. The in-house clinic can be offered with the prepaid schemes at a small additional fee per member, on a fee-for-service basis, or at a monthly rate.

Credit Facility Services

Available to companies for outpatient care at any Avenue clinic and inpatient care at Avenue Hospital, directly or through insurance companies.

In-patient Management

Negotiated rates with specialists and strict control over management of inpatients by Avenue Healthcare doctors’ controls runaway medical costs to companies. This service is available at Avenue Hospital, or any other hospital in Nairobi.

• First Private, Self Contained Psychiatric Facility (1990)
   

• First Home-Based Nursing Service (1994)
   
• First Medical Equipment Rental (1994)
   
• First Provider-Based HMO (1995)
   
• First Managed Health Care System (1996)
   
• First Emergency Medical Technicians Training Course (2000)
   
• First Medical Taxi Service (2005)

Patients have the right to:

• Receive superior health care regardless of race, tribe, and national origin, sex, age, financial status, religious beliefs and cultural preferences.

• Be treated with respect and courtesy at all times.
• Have personal privacy respected and medical records handled confidentially.
• Know the names, qualifications and professional responsibilities of their health care providers.
• Receive treatment appropriate to the patient’s choice, age, physical, spiritual, emotional, cultural and intellectual needs.
• Receive information about diagnosis and treatment plans in a language easily understood, with explanations of alternatives
• including risks, benefits, and burdens of each.
• Participate in decisions involving their health care and give informed consent to treatment.