The Kenya Accountants and Secretaries National Examinations Board

KASNEB was established to produce professionals to meet market needs both in the country and beyond its borders in various fields of expertise. It has continued to do so with commendable success over the years, churning out professionals now engaged in nation building and wealth creation. Our corporate strategic plans have been formulated to ensure production of marketdriven professionals in accountancy, management, information technology and related disciplines.

KASNEB was established under Section 14 of the Accountants Act of the Laws of Kenya. The Certified Public Secretaries Act reaffirms KASNEB as the examining body for the Certified Public Secretaries examination.

Vision

To be the preferred world-class professional examinations body in accountancy, management, information technology and related disciplines.

 
Mission

To provide market-driven professionals by offering high quality examinations in accountancy, management, information technology and related disciplines.

Mandate

Functions

  examinations and issue certificates to successful candidates
• Promote recognition of its examinations in foreign countries
• Consult with partner institutions and other stakeholders to perform its functions.

Our customers should expect the following:
• High quality examinations.
• Transparent and high standard examinations processes
• Graduates able to perform duties with competence and professionalism with high ethical standards and self discipline
• Graduates who are acceptable in the market place both nationally and internationally
• Quality and efficient service without discrimination or favour
• Courtesy and timely response to requests and enquiries
• Our expectations from customers
• Observe our rules and regulations relating to examinations
• Pay required fees and charges
• Treat our staff with courtesy and respect
• Provide us with the relevant information
• Expect high quality service from us
• Give us feedback on our service delivery

We pledge to our customers to:
• Hold examinations at the appointed time
• Issue examinations timetables (authority to sit examinations) to candidates three weeks before the examination date
• Issue students’ identification cards within two months of the application
• Release examinations results to candidates within two months from the date of the examinations
• Issue certificates to all successful candidates within one year from the date of the examination with effect from December 

  2007 examinations
• Attend to all customers within the same day
• Respond to written correspondence within fourteen calendar days from the date of receipt
• Publish and circulate the KASNEB Newsline quarterly
• Enhance the operations of the customer relations office and maintain a complaints and suggestion box
• Keep the KASNEB website updated with relevant information
• Procure goods and services in accordance with the established procurement rules and regulations
• Make payment for goods supplied and services rendered within two weeks of receipt of valid invoice

Feedback mechanisms

Our customers are encouraged to make compliments, suggestions, genuine criticisms and complaints to the Secretary in person, by post, telephone, fax or e-mail.

Review of the charter

In consultation with our customers and stakeholders, we undertake to review our service charter annually in order to continuously enhance service delivery to our customers.