Outsource Group Customer Support and Service has extensive reach across Southern Africa offering superior after sales service and support through a team of on-site, highly qualified technical experts offering a 4 hour response time along with preventative maintenance programs.

The Company was founded by Ryan Pickford in 2004 and launched as Outsource Digital, in a small rented office with four staff members, one desk and one phone. Their hard work, dedication and exceptional service resulted in the company experiencing rapid growth by securing some key founding accounts at the outset that are still with them today. Proud of their South African roots, they are responsibly involved in their community.

Over the years the company reinvented itself ahead of the evolution of the industry, and their agility and foresight has contributed to their phenomenal growth. Restructured in 2010 as the Outsource Group, the company diversified into relevant extensions to the original Outsource Digital business.

Outsource Digital remains a top supplier of faxes, copiers, duplicators and printers; able to provide networked copy, print, fax and scan solutions in small, medium or large environments. Outsource Digital has won Toshiba Top Dealer Awards two years running, and is the No. 1 reseller for Toshiba copiers.

Outsource Telecoms focuses on complete PABX and digital telephones, Voice and Data Solution and is a Platinum Samsung reseller for PABX.

In addition they have expanded into and are seeing rapid growth within Outsource Finance which offers rental financing solutions for office equipment, as well as Outsource Connect which offers IT Hardware and Software Solutions including Data Connectivity. Outsource Media is a business focused on online business management tools and public facing websites.

Their unique “One Touch Point” customer service approach is a key differentiator in the industry, customers deal with one person, one company for all services and centralized billing across all their business solutions.

As seen in a recent staff survey, the Outsource Group team is extremely motivated and loyal with an unparalleled dedication to customer excellence. By being the most preferred company to work for, they aim to add value to their employees’ lives.

B.E.E. Status: Outsource Group’s B.E.E. status is a Level 3 contributor as per S.E.E.S.A.

COPY, PRINT, FAX, SCAN

Outsource Digital provides a complete office automation product range of faxes, copiers, scanners, duplicators and printers to suit all your business requirements by providing solutions for small, medium or large environments.

Outsource Digital offers an extensive range of machines with the most popular models being the Studio355/455 BW MFP Series and the Studio6530C MFP Series which delivers accelerated productivity. 

e-Studio 355/455 Series , compact in size but enormous output

The e-STUDIO355/455 Series simply streamlines operations and boosts productivity to an all-new level. This new line of small, compact MFPs is designed to occupy less space while handling more work with Network printing and colour scanning that comes standard. User-friendly and fiercely competitive ease of use are the defining characteristic of the e-STUDIO355/455 Series. The 8.5” WVGA colour control panel makes multiple functions easy to navigate with its large icons and buttons. Its extended, tiltadjustable range can be adapted for each user and meets the Section 508 disability act.

Single footprint, multiple functions can be performed simultaneously - print and fax, print and scan, copy and scan, you name it. Frequently performed tasks can be preprogrammed for swift execution, every time. Choose from copy and print speeds of 35 and 45 ppm.

e-Studio 6530C, the accelerated productivity colour wizard MFP

Design based on Toshiba’s unique Human Centric concept that puts users at the centre of MFP research and development, the e-Studio6530C exceed consumer expectations through unprecedented speed, productivity, image quality, outstanding reliability, operational ease, security, TCO (Total Cost of Ownership), management, quietness, eco efficiency and system integration.

Despite the high level functionality the e-Studio6530C is easy to use with highly intuitive controls through a large 10.4” SVGA TFT colour touch panel that allows at-a-glance confirmation of setting and scanning results.

The colour functionality offers up to 1200dpi printing, with the ICC profile allowing customization of colour conversion that precisely matches your colour selections (without a human touch) when printing from a PC.

The CMYK toner units and paper in the new tandem large capacity feeder can be replenished on the fly without stopping the machine thus reducing downtime and no interruption to high productivity printing.

The phenomenal print and copy speeds based on A4 size, print at 65 ppm for colour and 75 for BW, scanning speeds are even faster at 77 ppm at 300dpi.

Integration with existing network environment are integral to achieving superior performance from advanced MFPs, the e-Studio6530C’s open architecture e-Bridge, enables easy integration in wide-ranging working environments.

In a fast moving world the speed and efficiency of business communications are vital to the success and productivity of every small, medium and large business and homes. Enterprise networks based on the Internet Protocol technology are at the forefront of delivering these requirements.

Outsource Telecoms is the leader in partnering to deliver the systems and expertise needed by many companies in this area. By offering a wide range of high quality and affordable solutions, Outsource Telecoms has an outstanding record of helping companies identify affordable solutions to their communication needs while presenting extremely high cost savings that amortize the investment over a very short period of time, often showing immediate payback.

The OfficeServ 7000 Series from Samsung The OfficeServ 7000 Series from Samsung has a comprehensive range of features and functionality that offers an affordable solution for any size organization. The OfficeServ 7000 Series comes in 5 variants from the entry level 7030 through to the 7070, 7100, 7200 and 7400. Thus making the deployment of unified communications simple, without sacrificing features or functionality for vital business applications such as security systems, policy management and advanced telephony. Each offers powerful voice messaging capability including a large capacity recording as well the ability to connect your voice message to email and send to your inbox.   Some clear benefits to the series are facilitating them working remotely through ease of enabling mobile and VoIP home-working capabilities with great flexibility whilst maintaining control of costs and better connecting your employees. You can install and manage your remote sites without leaving your office; while reducing the overall cost of ownership when implementing centralized cost tracking.   IP PHONES: SMT-i5243 telephone The SMT-i5243 IP telephone itself offers the most advanced feature set including supporting Unified Communications, Video and XML Open Standard Architecture via a full colour high definition LED screen.

The SMT-i5243 IP telephone supports the “XML Open Interface” allowing 3rd party applications to push through to the rich colour display of the phone thus allowing multimedia potential. 

By using the unique built in VPN technology the SMT-i5243 can be easily deployed at any remote location allowing “Tele-Working” across the public internet without the cost or complexity of hardware VPN. The SMT-i5243 will “self-configure” back to the OfficeServ system when connected to an internet connection, creating its own VPN without the need and cost of local technical assistance.

In addition to the office automation offerings, Outsource Group completes the total business solutions package by offering a range of award winning Desktops, Laptops and related hardware as in servers and data storage services assisting you in securing the most effective and affordable software. Print Audit 5 is the world’s most comprehensive suite of print tracking products. Its three components Analysis, Reduction and Recovery can be purchased individually or as a suite.